Assist the Store Manager/Assistant Manager in the smooth running of the store in order to achieve sales and cost targets.
Helping and advising customers, ensuring that excellent levels of customer care and service are delivered at all times.
Assist in the day-to-day operation of the store ensuring that it is trading effectively, and that customers are greeted and helped with their product selection and dealing with any special orders, complaints and enquiries as appropriate.
Deputise in the absence of the Store Manager/Assistant Manager.
Assist with the day-to-day supervision of employees including ensuring that the store is adequately covered.
Assist as directed with the recording of business performance figures, ensuring that all figures recorded are accurate.
Assist with the implementation of advertising and promotional strategies and activities including arranging in store cookery demonstrations and other special events.
Process all sales transactions quickly and efficiently following the correct till procedures and ensuring the safe and accurate storage of monies.
Cash up in accordance with company procedures and policies, at all times with employees and customer safety as the uppermost priority.
Assist with implementing shop merchandising and layout so as to maximise sales, customer satisfaction, appearance and image whilst observing health and safety requirements.
Assist with carrying out stock takes as directed ensuring that these are completed accurately and according to Company guidelines.
Actively promote and present all products using company sales techniques including advising customers on product suitability and care and use of products.
Ensure high levels of product knowledge by reading up on products, attending courses and visits as directed.
Ensure the store is clean and tidy by carrying out housekeeping duties and by working to ensure the upkeep and condition of all equipment, fixtures and the fabric of all areas of the shop.
Assist as directed in receiving and sorting stock deliveries ensuring that all relevant paperwork is completed correctly.
Act as a key holder and ensure that the store is opened and locked up according to Company security procedures.
Ensure security procedures are followed according to Company and Centre Management Policy.
Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.
Ensure that at all times you take care of your health and safety and that of others by complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards.
2 Years experience of working in a retail/customer facing/service environment
Education / Qualifications
Basic Numeracy and Literacy qualifications
Skills and Knowledge
Excellent oral and written communication skills
Good Customer Service and Selling skills
Microsoft Word, Outlook and Excel to Basic skill level
Cooking skills and an enjoyment of cooking would be desirable!
Adaptable – is able to think on his/her feet, identify opportunities, and show initiative
Composure – keeps calm under pressure. Is polite and even-tempered
Drive – genuine desire to exceed both consumer expectations and sales
Honesty – able to trust and be trusted by others
Leadership – able to motivate, support and encourage colleagues
Pride – takes pride in the quality of his/her work, including attention to detail, the service he/she provides consumers, and in his/her personal appearance
Team Player – able to work effectively for, and with, a number of colleagues
Flexibility – available to work contracted hours mainly Saturday or Sunday
Job Types: Part-time, Permanent
Part-time hours: 6 per week
- Company pension
- Employee discount
- Referral programme
- Sick pay
- Store discounts
- Day shift
- Weekend requirement
- Do you have Keyholding experience?
- Do you have experience working for a premium Retail brand?
- Retail sales: 2 years (required)
- Customer service: 2 years (required)
Application deadline: 11/03/24
Reference ID: LIV035
Expected start date: 30/03/24
£10.82 per hour
- Employee discounts
- Store discounts
Email your CV to Rosie Todd