Supervisor

Job Type: Part time / Permanent

Positions Available: 1

Hours Required: 20

Description

To assist the store management team with the smooth running of the store. Providing excellent customer service and taking pride in everything you do.

MAIN DUTIES & RESPONSIBLITIES TO INCLUDE BUT NOT TO BE CONFINED TO:

Sales and Service Generation

· Commercially driven to react to sales opportunities and achieve all KPI & sales targets

· Set and monitor store targets daily with Manager

· Always maintain adequate sales floor supervision ensuring excellent customer service & appropriate security

· Develop strong customer relationships to generate brand loyalty

Staff Management

· Assist the Managers in the development of sales team ensuring all company procedures are adhered to

· Support Managers with Company training programmes to include effective use of ‘customer service toolkit’, selling skills, product knowledge etc where necessary

· Supervise and motivate team to meet goals, supporting short and long term team incentives

Visual Merchandising/Store Standards:

· Ensure store presentation & standards meet company requirements

· Maintain high standards of cleanliness and organisation within the store

· Ensure visual merchandising in line with VM manual & set weekly guidelines to include daily Floor Walk Checklist with team

· Apply critical observation and give recommendation for VM improvement

Operations:

· Assist Managers with all related store administration

· Take responsibility for the safe opening and closing of the store when required

· Assist in the accurate and timely completion of all store paperwork

· Ensure company cash handling and loss prevention procedures are adhered to

· Facilitate accurate deliveries including identification of any discrepancies etc

· Assist Managers with company stock take

· Ensure accurate and efficient ongoing stock management

· Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds

· Maintain all store safety standards relating to health & safety

Pay: From £11.70 per hour

Benefits:

  • Employee discount

Schedule:

  • Day shift
  • Monday to Friday. late night Thursday rotation
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Retail sales: 1 year (required)
  • Supervising experience: 1 year (preferred)
  • Customer service: 1 year (required)

Applications:

Email CV and covering letter to the Store Manager by clicking here