Deputy Manager(Maternity Cover) – Osprey LONDON

Job Description:

To assist the Store Manager with sales, operational and team management functions of the store to ensure maximum profitability and compliance with company procedures.

Education Requirements;

Min GCSE English and Maths (Grade C & Above) or equivalent.

Experience Required;

1+ years supervisory experience within a prime location store turnover in excess of £350k. Experience within the luxury retail sector.

Core Skills;

Strong communication skills in both verbal and written form.

Exemplary sales and customer service skills.

Ability to build great relationships with internal team and customers.

Demonstrate drive to achieve/exceed all set targets.

Strong commercial acumen.

Knowledge of luxury retailing.

Good organisation and administration skills.

Problem solving skills – customer resolution.

Ability to work under pressure.

Ability to mentor and train new staff.

High standard of personal presentation.

Strong stock management skills.

A keen visual merchandising and analytical eye.


Sales and Service Generation;

  • Achieve sales goals by forward planning and maximising opportunities.
  • Set and monitor store targets daily and weekly in agreement with the Store Manager.
  • Always maintain adequate sales floor supervision ensuring excellent customer service and appropriate security.
  • Commercially driven to achieve all KPIs and sales targets.
  • React promptly and efficiently to changing patterns of footfall for optimum trade.
  • Ensure company cash handling and loss prevention procedures are adhered to.
  • Develop strong customer relationships and loyalty.
  • Liaise effectively with centre management.
  • Regularly review and feedback competitor activity.

Staff Management;

  • Assist the Store Manager in the development of the sales team ensuring all company procedures are adhered to.
  • Assist the Store Manager in the development of team members.
  • Support the Store Manager with Company training programmes to include the effective use of the ‘customer service toolkit’, selling skills, product knowledge etc.
  • Supervise and motivate the team to meet goals, supporting short and long term team incentives.
  • Assist the Store Manager with all related administration.

Visual Merchandising/Store Standards;

  • Ensure store presentation and standards meet company requirements including full routine maintenance.
  • Maintain high standards of cleanliness and organisation within the store.
  • Ensure visual merchandising is in line with the VM manual & set guidelines to include floor walk checklist with the team.
  • Monitor compliance of company dress code.
  • Apply critical observation and give recommendation for VM improvement.


  • Responsible for accurately and timely completion of all store paperwork.
  • Facilitate accurate deliveries including identification of any discrepancies etc.
  • Assist Store Manager with managing store rotas within budget including holiday cover etc.
  • Assist Store Manager with company stocktake.
  • Accurate and efficient ongoing stock management.
  • Effectively oversee customer queries/complaints relating to any exchanges, credits or refunds.
  • Maintain all store safety standards and all assessments relating to health and safety.

5 days/40 hours per week, across Monday – Sunday and as necessitates the fulfilment of the role.


How to apply:
Apply with cover letter and CV by emailing the Store Manager here  or Area Manager here 

Job Type:
Temporary position – maternity cover