Key Holder – Samsonite

Job Description:

The Sales Advisor (Key Holder) is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets.

The Sales Advisor (Key Holder) includes but is not limited to the following major accountabilities:

Store Performance and Analysis:

  • Has awareness of every communication and instruction sent to the store.
  • Is aware of store budget and targets and has a good understanding of KPI’s.
  • Reports any information that can contribute to the success of the store.

Customer service:

  • Applies the 4 mandatory selling standards with each and every customer.
  • Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity.
  • Uses up-to-date technical product knowledge to generate sales.
  • Actively builds customer loyalty encourages personal trade.
  • Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile.
  • Exceeds the company target Mystery Shopping results (75%).
  • Reflects the values of the brand and demonstrates passion for the brand.

Human Resources Management:

  • Assists in training, coaching, motivating, developing and retaining staff.
  • Assists in developing team spirit.

Stock management:

  • Assists in managing stock.
  • Ensures correct pricing of products displayed on the shop floor.
  • Minimizes losses to achieve the company shrinkage target below 0.5%.
  • Assists in inputting and planning all stock movement and coordinates with the central retail team.

(FP: Adherence and upkeep of set store profile, FOS: input with RM about stock profile)

Operations :

  • Is aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc.
  • Completes and maintains all required paperwork meeting the required deadlines.
  • Maintains permanent store cleanliness, appearance to offer a customer friendly environment.
  • Performs all reasonably relevant duties that are requested by the Store Manager.
  • If applicable, observes specific local requirements relating to the trading environment.
  • Actively participates and attends appropriate training as and when required.

Merchandising, Marketing & Promotions

  • Maintains store and window presentation and visual merchandising in accordance with defined standards.
  • Has awareness of current promotions.


  • Communicates in a clear, polite, courteous and understandable manner and listens to others.
  • Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.
  • Complies with personnel dress code and grooming in line with company policy.
  • Acts as an Ambassador of the Company and of the Company ‘s Brands

Reporting line

The Sales Advisor (Key Holder) is reporting to the Store Manager/the Assistant Store Manager

Skills required

  • Constant standing, bending, frequent lifting of luggage up to 15 kilos
  • Computer literate
  • Previous experience in retail
  • Ability to work under pressure
  • Team player and motivator
  • Target driven
  • Brand sensibility
  • Flexibility


  • Retail sales: 2 years (preferred)

COVID-19 considerations:
We are following all governmental guidance such as staff wearing masks in store, offering hand sanitizer to all entrants, social distancing and an increased cleaning schedule.


Part-time hours: 32 per week

  • Monday to Friday
  • Overtime
  • Weekends


Meets NMW and Bonus Scheme

How to apply:
Apply online here 

Job Type: