We are seeking an experienced sales consultant with a passion for luxury to join our Livingston store! Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.
A Sales Consultant for Molton Brown will be the face of our brand, demonstrating passion and detailed knowledge of our fragrances to customers.
- Being able to deliver a sensorial customer experience through giving our customers a range of our service signatures, such as fragrance consultations and hand and arm massages.
- From harnessing excellent customer service, selling skills, product knowledge and teamwork you will be individually contributing to personal sales and KPI targets supporting the stores sales and profit; and acting as a brand ambassador, supporting the brand values.
What you will do:
- Deliver excellent selling and service skills by consistently following FLOW • All customers to be given a fragrance consultation and offered to experience the product on the skin and at the basin • KPI targets to be consistently delivered (Fragrance sales, ATV, UPT, individual productivity and data capture) • Be customer centric in delivering business expectations on experience measures Product Knowledge • Through successful completion of the DLA, learn and demonstrate an in depth and fluent knowledge of the fragrance collections, features and benefits of our products, advising customers on the most suited to their needs • Attend product training and any subsequent refresher training offered by Molton Brown • Achieve and maintain an excellent luxury retail environment through high standards in all areas of the sales floor, product replenishment and the stock room • Ensure consistent delivery of housekeeping and presentation standards throughout the store Compliance • Work with the management team to support adherence and implementation of company policies and procedures • Contribute to the health and safety of others and yourself by following safe working practices • To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to.
- Experience within the fragrance or beauty retail environment desirable • Flexibility in working arrangements to suit business requirements
12 hour contract – fixed term
How to apply:
Bring CV with cover letter to store or send a copy of your CV & covering letter to livingston-Outlet@kao.com