Managing and overseeing store staff e.g., Sales associates, cashiers, greeters, stock people.
Staff will all need to be properly managed to ensure that they complete their assigned tasks in a timely manner. Supervisors must train, counsel and promote employees as they see fit.
In addition to managing staff, Supervisors will also need to monitor their store’s finances.
Supervisors will be charged with delegating and performing tasks related to upkeep and organization, including the rearranging of shelves, the setting up of displays and the cleaning of the store and products.
Part of a Supervisor’s job is to make sure that items are replenished always where possible. This involves coordinating deliveries, checking inventory numbers, recording missing or stolen merchandise and planning special discount offers as needed.
Supervisors will need to assist customers on a regular basis. e.g. correcting pricing mistakes to administering refunds or discounts, Retail Supervisors will spend a significant amount of time attending to customers’ needs.
Retail Supervisor Skills
Successful Supervisors are energetic, detail-oriented people who possess a great deal of patience. They are confident and they feel comfortable both behind-the-scenes and in-the-spotlight. In addition to these general skills and personality traits, employers are looking for Supervisors with the following skills and qualifications.
- Communication skills – Due to the social nature of their work, Supervisors must display excellent written and verbal communication skills. This can help them effectively communicate with staff members, customers, vendors and higher-ups.
- Customer service skills – In order to meet customers’ needs, Supervisors must have advanced customer service skills. These skills can help them solve problems, diffuse tense situations, resolve conflicts and more.
- Management skills – Supervisors are usually required to oversee a large number of staff members, from cashiers to fitting room attendants. Thus, they must be able to efficiently and effectively manage people in a retail environment.
- Organization – Since Supervisors will be in charge of monitoring and analysing a variety of important documents, they need to be organized at all times. This way, they’ll be able to keep track of expense reports, employee files and more.
- Financial skills – To understand and analyse the various financial documents under their care, Supervisors need to have beginner to intermediate level financial skills. This skill set should include basic accounting.
40 hours, flexible Saturday to Sunday
Competitive salary plus commission
How to apply:
To apply send CV and covering letter to BOSS_Outlet_Livingston@hugoboss.com
Permanent after 3 month probation