Job Role
Your primary responsibility is to showcase and sell our stunning products, delivering an exceptional customer experience the Radley Way. This means providing top-tier service, ensuring every Radley customer feels valued and inspired when visiting our stores.
As a brand ambassador, you play a vital role in representing Radley, through your professionalism, product knowledge, and the impeccable presentation of both yourself and the store. Your mission is to always uphold the Radley image, creating a welcoming and stylish environment that reflects our heritage and dedication to quality.
Key Responsibilities
Deliver an outstanding level of customer service, achieve this by creating memorable shopping experiences through personalized assistance, expert product knowledge, and a warm, welcoming atmosphere. Cultivate lasting relationships with customers, always prioritising the customer’s needs
Offering outstanding brand and product knowledge
Taking an active interest in learning about our products to enhance customer experience
Adopting the Radley approach to selling
Using open questions to ascertain customer needs and adapting style appropriately
Resolving customer complaints
Processing transactions efficiently and accurately
Maintain a strong focus on selling, consistently striving to meet and surpass both personal and team targets. Achieve success through proactive engagement, expert product knowledge, and a passion for delivering outstanding customer experiences that drive results.
Upholding the Radley Brand Image
As a sales Consultant, you play a crucial role in maintaining the Radley image through professionalism, presentation, and attention to detail. This includes:
o Personal Appearance – Presenting yourself in a polished and brand-appropriate manner.
o Attitude & Conduct – Embodying a positive and professional attitude, both in and out of the workplace.
o Visual Merchandising – Ensuring store displays are engaging, well-organized, and aligned with Radley’s brand aesthetics. Ensuring all POS adhere to guidelines
o Housekeeping – Keeping the store clean and welcoming to enhance the shopping experience.
o Stock Replenishment – Maintaining inventory levels and ensuring shelves are fully stocked.
o Window Displays – Adjusting and refining window arrangements to attract and inspire customers.
Through these key areas, you’ll help create an inviting store environment that reflects Radley’s commitment to quality and style.
Health, Safety & Wellbeing: To ensure that you are aware of and carry through with all relevant Health & Safety regulations that may impact on yourself, another team member or visitor to the store. For example, reporting damage to fixtures and fittings in the store as well as reacting appropriately to accidents by communicating these to store management.
Communication: To communicate regularly with your immediate team to make sure that everyone understands their duties and effectively covers the operational needs of the store. For example, sharing successes and how you achieved them as well as providing a handover before you leave and before others start.
Daily ‘To Dos’: Working as part of a team to complete daily tasks, which may be rotated on a regular basis, such as.
o Cleaning
o Banking
o Keeping the stockroom in an orderly fashion and adhering to Radley guidelines that apply to all back areas.
o Dealing with deliveries
o Administration duties as required
Team activities: Attending morning team briefs to ensure that all store members are kept up to date with company news and understand that the plan of success for that day.
Ad-hoc duties: you will at times be required to carry out duties not listed above; whether that is to support another colleague, take on additional responsibilities or to get involved in project work.
Skills & Experience
• Excellent communication skills
• Sound Maths skills
• Passion for the brand
• Flexible and able to multitask
• Flexibility to work additional hours to cover sickness, holiday or during peak periods.
• Adaptable with a willingness and drive to learn and develop
• Methodical, thorough with great attention to detail
• Exceptional customer service capability and selling skills
Competitive Salary/meets NMW requirements
Hand CV into store, or email CV to livingston@radleyandco.com
