Job Role
Your primary responsibility is to showcase and sell our stunning products, delivering an exceptional customer experience the Radley Way. This means providing top-tier service, ensuring every Radley customer feels valued and inspired when visiting our stores.
As a brand ambassador, you play a vital role in representing Radley, through your professionalism, product knowledge, and the impeccable presentation of both yourself and the store. Your mission is to always uphold the Radley image, creating a welcoming and stylish environment that reflects our heritage and dedication to quality.
As a supervisor, you play a crucial role in bridging the gap between store management and the wider team, ensuring seamless communication at all levels. You actively foster a collaborative environment where every team member aligns toward shared goals. Leading by example, you set the standard for performance, professionalism, and customer service. In a fast-paced, high-pressure retail setting, you bring a calm, confident presence, guiding the team with expertise and support to drive success while maintaining a positive and motivating atmosphere.
Key Responsibilities
Deliver an outstanding level of customer service, achieve this by creating memorable shopping experiences through personalized assistance, expert product knowledge, and a warm, welcoming atmosphere. Cultivate lasting relationships with customers, always prioritising the customer’s needs
Offering outstanding brand and product knowledge
Taking an active interest in learning about our products to enhance customer experience
Adopting the Radley approach to selling
Using open questions to ascertain customer needs and adapting style appropriately
Resolving customer complaints
Processing transactions efficiently and accurately
Maintain a strong focus on selling, consistently striving to meet and surpass both personal and team targets. Achieve success through proactive engagement, expert product knowledge, and a passion for delivering outstanding customer experiences that drive results. Are aware of sales consultant’s individual targets and offer encouragement and coaching
Team Leader Responsibilities
o Provide Accessible Support & Guidance – Foster an environment where team members feel comfortable seeking assistance during your shift.
o Store Operations & Leadership – Take on key responsibilities such as opening, closing, responding to alarm callouts, and managing the store when needed. Treat these opportunities as a chance to gain management-level experience.
o Effective Shift Handover – Ensure seamless transitions between shifts by maintaining clear and organized handover notes.
o Business Relationship Development – Build connections with key contacts across the company, including other stores and head office, to strengthen communication and collaboration.
o Operational & Sales Tools – Develop an understanding of essential business tools, such as rotas and BI reports, to support store efficiency and strategic planning
o Team Development & Performance Reviews – Assist in observing and evaluating team performance to contribute to constructive feedback and professional growth.
Health, Safety & Wellbeing: To ensure that you are aware of and carry through with all relevant Health & Safety regulations that may impact on yourself, another team member or visitor to the store. For example, reporting damage to fixtures and fittings in the store as well as reacting appropriately to accidents by communicating these to store management.
Communication: To communicate regularly with your immediate team to make sure that everyone understands their duties and effectively covers the operational needs of the store. For example, sharing successes and how you achieved them as well as providing a handover before you leave and before others start.
Daily ‘To Dos’: Working as part of a team to complete daily tasks, which may be rotated on a regular basis, such as.
o Cleaning
o Banking
o Keeping the stockroom in an orderly fashion and adhering to Radley guidelines that apply to all back areas.
o Dealing with deliveries
o Administration duties as required
Team activities: Attending morning team briefs to ensure that all store members are kept up to date with company news and understand that the plan of success for that day.
Skills & Experience
• Excellent communication skills, with the ability to adapt your style dependant on your audience, whether it’s a sales consultant or Store management
• Good at building and maintaining working relationships, ensuring that team members are able to approach you for guidance.
• In the absence of store management, oversee the smooth running of the store and the team.
• Ability to diffuse challenging situations with customers or team members.
• Ability to remain calm under pressure.
• Sound Maths skills
• Passion for the brand
• Flexible and able to multitask
• Flexibility to work additional hours to cover sickness, holiday or during peak periods.
• Adaptable with a willingness and drive to learn and develop
• Methodical, thorough with great attention to detail
• Exceptional customer service capability and selling skills
• Communication: the ability to convey information clearly to internal and external stakeholders.
• Microsoft 365 experience (Word, PowerPoint, Excel, Outlook, Teams, SharePoint).
Measuring Success.
• Sales Performance – Meeting and exceeding individual and team sales and key performance targets.
• Product Knowledge & Upselling – Demonstrating expertise in the brand and effectively recommending complementary products. Turning customer interactions into successful sales
• Problem-Solving & Adaptability – Handling customer inquiries and challenges with confidence and efficiency
• Brand Representation – Upholding brand values through professionalism, store presentation, and personal conduct.
• Communication & Problem-Solving: As a supervisor you are fostering an open dialogue, resolving conflicts effectively, and making sound decisions
Competitive Salary/meets NMW requirements
Hand CV into store or email livingston@radleyandco.com
