Guest Services

Livingston Designer Outlet makes it the ideal place to explore with family or friends, to hunt out those special items, uncover some amazing bargains or to take a few moments and relax in our cafés and restaurants.

Cash Machines are located next to Guest Services, our machines will not charge you for using this facility.

There are three sets of facilities on site, two on the ground floor, one next to Adidas and one next to Guest Services with one on the First Floor to the right of Vue Cinema.

Please visit our Guest Services Lounge for information on the Outlet and surrounding area including other attractions in the region, or call them on 01506 423600.

Baby changing and family facilities are available at our public conveniences.

Bottle & food warming is available in the Food Quarter.

We offer free wheelchair hire for guests. Please contact us on 01506 423 600 for further details or to book.

Sensory packs are available to hire, free of charge, from Guest Services.

The packs have been designed to support people living with a wide range of disabilities who are likely to benefit from sensory resources to make their shopping experience more enjoyable.

The sensory packs contain items such as ear defenders and sunglasses to help with noise and light sensitivity, fiddle toys to keep hands busy and relieve stress and feeling fans to express how they are feeling.

The Outlet has a Changing Places toilet located in the Lower Mall West End toilets (near Adidas), next to the existing accessible toilets.

The facility includes a height-adjustable adult-sized changing bench and tracking hoist system is accessible via a video entrance system. Please note these are not baby changing facilities.

When you book a group visit to our Designer Outlet, you will receive even more savings on your shopping. Contact us up to 48 hours in advance of your visit and we’ll send you a group pack. To make a booking or to enquire about group visits, click here.

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